Refund policy

At ZayrenaShop, we want you to be completely satisfied with your purchase. We understand that sometimes products can be damaged during shipping, and we’re here to make it right.

1. Eligibility for Refund or Return

  • If your U-shaped neck pillow arrives damaged, defective, or broken during delivery, you are eligible for a full refund or a replacement at no extra cost to you.

  • To be eligible, you must notify us within 48 hours of delivery with:

    • Your order number

    • Photos or videos clearly showing the damage

2. How to Request a Return or Refund

  1. Contact our Customer Support team via email or WhatsApp (contact info listed on the website).

  2. Provide your order number and photo/video proof of the damage.

  3. Our team will review the request and respond with return instructions.

3. Return Process

  • Once approved, you will be provided with a return authorization and instructions.

  • For damage claims, we may arrange a courier pick-up or ask you to send the item back.

  • Please keep the product in its original packaging and attach the return authorization if required.

4. Refund Method & Timing

  • After we receive and inspect the returned product, we will process your refund.

  • Refunds are issued using the original payment method within 5–10 business days after approval.

  • You will be notified once the refund has been initiated.

5. Replacement Option

  • If you prefer, we can send you a replacement pillow instead of a refund, subject to stock availability.

  • Replacement items will be shipped at no extra cost.

6. Shipping Costs

  • If the return is due to damage during delivery, we will cover or refund the return shipping cost.

7. Non-Returnable Items

  • Products that are not damaged, used beyond inspection, or missing required proof of damage may not be eligible for a refund.