Terms of service

Welcome to ZayrenaShop. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

  • By using our website, you confirm that you are at least 12 years old or have permission from a parent or legal guardian.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Any violation of these terms may result in termination of your access to our services.

2. Products & Services

  • We make every effort to display product details, images, and descriptions as accurately as possible.

  • Product colors, appearance, or packaging may vary slightly due to lighting or screen settings.

  • We reserve the right to modify or discontinue any product at any time without prior notice.

3. Pricing & Payments

  • All prices listed on the website are subject to change without notice.

  • We accept the following payment methods:

    • Google Pay (GPay)

    • Shop Pay

    • Visa

    • Mastercard

    • Other supported international payment gateways

  • Cash on Delivery (COD) is available only within Pakistan.

  • International orders must be prepaid.

4. Order Acceptance & Cancellation

  • An order is considered confirmed only after successful payment or COD confirmation.

  • We reserve the right to cancel or limit orders due to stock availability, pricing errors, or suspected fraud.

  • Customers may request order cancellation before shipment by contacting our support team.

5. Shipping & Delivery

  • Delivery timelines provided are estimates and may vary due to courier delays, weather, or customs clearance.

  • Customers are responsible for providing accurate shipping details.

  • ZayrenaShop is not responsible for delays or failed deliveries caused by incorrect address information.

6. Returns & Refunds

  • Returns or refunds are only applicable if the product is damaged or defective upon delivery.

  • Customers must report such issues within 48 hours of receiving the order, along with photo or video proof.

  • Approved refunds will be processed according to our Refund & Return Policy.

7. Intellectual Property

  • All content on this website, including images, logos, text, graphics, and designs, is the property of ZayrenaShop.

  • You may not copy, reproduce, or use any content without our written permission.

8. Limitation of Liability

  • ZayrenaShop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our liability is limited to the purchase price of the product in question.

9. Third-Party Services

  • Our website may include links or services from third parties (such as payment gateways).

  • We are not responsible for the content, policies, or practices of any third-party services.

10. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time.

  • Changes will take effect immediately upon being posted on the website.

  • Continued use of our services implies acceptance of the updated terms.

11. Governing Law

  • These Terms of Service shall be governed and interpreted in accordance with the laws of Pakistan.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us through the support details provided on our website.